Best Call Tracking Software
Gain insights into your business calls and improve communication efficiency with a powerful call tracking solution.
Upgrade your call management today
Enhance call efficiency, monitor team performance, and improve customer interactions with OfficePortal's Call Tracker.
Record Calls
Efficiently record your team's business calls and easily improve interactions
Live Updates
Monitor ongoing calls in real time to stay informed about your team's activities.
Gain Reports
Analyze peak hours, agent performance, client response, and call trends with Call Tracker reports.
Enjoy Security
Secure call data with encryption, access controls, and compliance with privacy regulations.
Maximize Your Business Potential with the Best call tracker
Maximise Your Business Potential with the Best Call Tracker
OfficePortal’s Call Tracker is here to take your business to the next level! With our powerful call tracking software, your team can connect with clients more effectively, ensuring top-notch sales and support. Stay on top of every call, make smarter decisions, and deliver the best customer experience effortlessly. Track every interaction in real time, gain valuable insights into call performance, and identify opportunities to improve team efficiency. With detailed reports and live call monitoring, you’ll have everything you need to optimise workflows and boost customer satisfaction.
Here is what we bring to table
Make Informed Choices with Call Tracker Reports
Make Informed Choices with Call Tracker Reports
Reports play a crucial role in providing data-driven insights, helping you make smarter business decisions. Analyzing calling patterns, peak hours, client responses, call history, and unreturned or ignored calls allows you to pinpoint areas that need attention. To support your success, we offer five key reports that give you a comprehensive view of your call activities. You can easily export them as CSV or XLSX files for deeper analysis and smarter strategy planning.
Here’s what you get:
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Enhance Team Collaboration with Call Comments & Tags
Enhance Team Collaboration with Call Comments & Tags
Effective communication is key to improving call performance, and OfficePortal’s Call Tracker makes it effortless. With our call commenting and tagging feature, you can add valuable insights directly to call recordings. If a call requires attention, simply tag a team member, and they’ll be notified to review it. This ensures that important feedback is shared instantly, helping teams refine their approach. Your team members can also reply to comments, react to discussions, and work together seamlessly to improve client interactions. By keeping all call-related conversations in one place, OfficePortal enables smarter decision-making and more efficient collaboration..
Data Security and Privacy Ensured
Data Security and Privacy Ensured
OfficePortal’s Call Tracker is designed with privacy in mind. Even with a subscription, you can track only licensed employees, ensuring ethical monitoring. Proper permissions are obtained from employees before tracking their data, maintaining transparency and trust. Our system uses end-to-end encryption to safeguard call data, preventing unauthorized access or leaks. With OfficePortal, data security and client privacy remain our top priorities..
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Get a personalised demo; our client service offices can give you a complete insight into OfficePortal.
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Personalise your OfficePortal with a few simple clicks and start using it.
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We offer 7 days free trial on our elite version.
Have a question?
Alex Martinez
OfficePortal’s Call Tracker is a feature that helps businesses monitor, record, and analyze team calls. It provides insights into call volume, duration, and agent performance to improve customer interactions.
No, only employees with an active Call Tracker license can be tracked. Additionally, OfficePortal requires employee consent before enabling call tracking.
Yes, all tracked calls are recorded, allowing businesses to review conversations, ensure quality, and improve team performance.
OfficePortal ensures data security with end-to-end encryption, preventing unauthorized access or leaks. Only authorized personnel can view call reports and recordings.
You can generate reports on total calls, call distribution by time and day, unreturned calls, missed calls, and call history for deeper analysis.
Yes, call reports can be exported in CSV or XLSX format, making it easier to analyze data and track performance trends.
Yes, the live status feature gives real-time insights into ongoing calls, including call volume, call duration, and agent activity.
Yes, call tracking is legal in India, but only under certain conditions. As per the Indian Telegraph Act, 1885 and Section 43A and 72A of the Information Technology Act, 2000, call monitoring or recording is allowed if the person being recorded has given prior consent. Secretly recording or monitoring calls without informing the other party can be considered a breach of privacy, which is punishable under Indian law.
To legally track or record calls in India, companies must follow these key steps:
Obtain prior consent: Inform employees or customers that their calls may be recorded or monitored. Consent can be verbal or written.
Specify the purpose: Clearly mention whether the call is being tracked for training, quality assurance, compliance, or security reasons.
Ensure data protection: Follow data privacy practices as per Section 43A of the IT Act, 2000, which holds companies accountable for the protection of sensitive personal data.
Avoid misuse: Recording without a valid reason or misusing call data can lead to legal consequences under Section 72A of the IT Act, which penalises unlawful disclosure of information.
Tracking or recording calls without the knowledge or consent of the other party can lead to serious legal consequences in India. It may be considered a violation of the right to privacy as recognised by the Supreme Court’s judgment in Justice KS Puttaswamy v Union of India 2017 which declared privacy a fundamental right under Article 21 of the Constitution
Additionally under Section 72A of the Information Technology Act 2000 unauthorised disclosure of personal information including recorded conversations can result in criminal penalties including fines and imprisonment. To stay compliant organisations must always seek informed consent and maintain transparency in their call monitoring practices