The Call Tracking Software That Shows You Exactly What Your Team Is Doing on Every Call
OfficePortal simplifies call tracking, call monitoring, and performance management for growing teams. Track every inbound and outbound call, measure agent activity, and generate actionable insights. Make better decisions with real-time call data and comprehensive reporting.
✓ No credit card required · Free for 5 users forever
Trusted by 5,100+ teams worldwide
What is Call Tracking Software?
Call Tracking Software helps businesses automatically record, monitor, and analyse all call activities, including incoming, outgoing, missed, and rejected calls. It provides managers with real-time visibility into team performance, highlights unanswered calls before they become missed opportunities, and generates detailed reports to identify peak call hours and performance gaps.
TOP FEATURES BY STAKEHOLDER
Call Tracking Software Built for Every Role in Your Organisation
OfficePortal's Call Tracking Software is designed around how real teams work not how a developer imagined they might. Here is what each role gets.
Comprehensive Call Dashboard
Get the full picture of your team's call activity inside the call tracking software — total calls, incoming, outgoing, missed, and rejected — in a single view. Leaderboards and visual charts make it easy to see who is performing and who needs support.
Live Call Monitoring
The call tracking software updates in real time. See active calls, average call durations, and response rates as they shift throughout the day. No waiting for an end-of-day report — you always know what is happening.
Date Filtering & Historical Analysis
Use the calendar inside the call tracking software to pull data for any date range. Compare specific weeks, identify seasonal patterns, and track whether changes you made actually moved the numbers.
Call Ratio & Distribution Insights
Understand exactly when call volume peaks across the day and week. Use this data from the call tracking software to schedule your team around high-demand windows and stop wasting capacity during slow periods.
End-to-End Call Workflow — Log, Monitor, Review
From the moment a call connects to when a manager leaves feedback on the recording, OfficePortal's call tracking software handles every step. There is no manual data entry, no chasing agents for logs, and no last-minute scramble to pull reports. The call tracking software runs the whole workflow automatically.
- Mobile App Access
- Live Call Dashboard
- Call Recording
- Team Collaboration
Client and Contact Mapping
Found a call worth reviewing? Add a comment directly inside the call tracking software, tag the relevant team member, and they get notified to watch it. Team members reply, react, and discuss all attached to the specific call. Feedback that used to scatter across WhatsApp threads now lives exactly where it should, inside the call tracking software.
- Client Management
- Contact Tracking
- Internal Comments
- Team Notifications
Five Structured Reports — Built Into the Call Tracking Software
OfficePortal gives you five purpose-built reports inside the call tracking software: Call Distribution by Day, Call Distribution by Time, Unreturned Calls by Agent, Never Attended by Clients, and full Call History. Every report export as CSV or XLSX in one click ready for leadership reviews, compliance checks, or deeper analysis.
- Call Distribution Reports
- Agent Performance Tracking
- Call History Reports
- One-Click Export
Call Performance Analytics
Gain deeper insights into call outcomes, response efficiency, and team productivity. Use real-time analytics to identify trends and improve customer engagement.
- Call Analytics
- Performance Metrics
- Productivity Insights
- Real-Time Monitoring
Why Teams Switch to OfficePortal Call Tracking Software
Real outcomes from businesses that stopped guessing and started tracking.
Zero Missed Follow-Ups
The call tracking software flags every unreturned call automatically. Your team stops losing leads because someone missed a callback sitting quietly in the log.
Full Call Visibility for Managers
Managers see active calls, daily totals, and agent-level performance — all inside the call tracking software, in real time. No more asking for updates that never come.
Coaching Based on Real Conversations
Call recordings inside the call tracking software give managers something concrete to work with. Instead of vague feedback, you listen to the actual call together and fix the specific thing that needs fixing.
Full Mobile Access
Agents log calls, managers monitor activity, and HR pulls reports — all from Android. The call tracking software does not stop working when people step away from their desks.
Privacy and Compliance Built In
Consent-based tracking, encryption, and licence-level controls mean you never have to worry about whether your call tracking software is crossing a legal line. OfficePortal handles compliance the right way.
One Platform for Calls and Everything HR
Because the call tracking software is part of OfficePortal's full HRMS, call data connects directly to attendance, payroll, and performance. One login. One dashboard. No data living in isolation.
How OfficePortal Call Tracking Software Stands Apart
Discover six reasons why businesses choose OfficePortal over other call tracking software solutions.
Free Forever for Small Teams
OfficePortal's call tracking software is free for up to 5 users — permanently. No credit card, no time limit, no features removed. When your team grows, paid plans start at ₹60 per user.
Consent-First. Every Time.
Most call tracking software treats employee privacy as an afterthought. OfficePortal does not. Tracking starts only after employees explicitly agree, and they can review or revoke permissions at any point.
Dual SIM Tracking That Actually Works
OfficePortal's Call Tracking Software is designed for employees who use multiple SIM cards. Simply select the SIM for business tracking, register the number once, and the software automatically records and manages all work-related call activities.
Five Reports, Not Just Raw Logs
Most call tracking software gives you a data dump. OfficePortal gives you five structured reports — by day, by time, unreturned, never-attended, and full history — all exportable. That is the difference between logging calls and understanding them.
Team Collaboration on Call Recordings
No other call tracking software lets teams comment, tag, reply, and collaborate on specific recordings the way OfficePortal does. Improving call quality is a team effort — the software treats it that way.
Part of a Complete HRMS, Not a Standalone Tool
OfficePortal call tracking software shares a platform with attendance, payroll, leave, and performance modules. Your call data does not live in a silo — it connects to everything else HR needs.
HR & Operations Teams Love OfficePortal
“We cut payroll time from 3 days to 2 hours. The compliance alerts alone are worth it.”
“Switching from spreadsheets was the easiest decision we made all year.”
“Our employees actually use it. That alone is a miracle.”
How OfficePortal compares
See why 1,000+ companies choose OfficePortal over other HRMS solutions.
| Feature | OfficePortal | Zoho People | greytHR | Keka |
|---|---|---|---|---|
| Free plan | Up to 5 users | 5 users (limited) | No | No |
| Payroll compliance (PF, ESI, TDS & more) | ||||
| Biometric attendance | Add-on | Limited | ||
| GPS location tracking | Add-on | |||
| Employee monitoring | ||||
| Shift & rota management | ||||
| Document encryption | Client-side AES-256 | Server-side | Server-side | Server-side |
| Mobile app (Android + iOS) | ||||
| Task management | ||||
| Asset management | ||||
| Starting price | Free / $5 | $1.25/user | $42/mo | $84/mo |
Comparison based on publicly available information as of March 2026. Features and pricing may vary.
Ready to Put the Best Call Tracking Software to Work for Your Team?
Join 1,000+ companies that replaced missed follow-ups and scattered call logs with OfficePortal's Call Tracking Software. Setup takes minutes. No credit card needed.
FAQ's
The best call tracking software for small businesses is one that records calls automatically, gives managers real-time visibility, generates actionable reports, and does not require a large budget to get started. OfficePortal's call tracking software covers all of this and is permanently free for up to 5 users, making it the most accessible call tracking software.
Call tracking software runs in the background on employee devices and automatically logs every call — incoming, outgoing, missed, and rejected. The software records the call audio, captures call duration and contact details, syncs the data to a central dashboard, and makes it available for reporting and review. OfficePortal's call tracking software does all of this without any manual input from agents.
Yes, call tracking software is legal when employees provide prior consent, in line with applicable privacy and data protection requirements. OfficePortal's Call Tracking Software is built with a consent-first approach, ensuring tracking begins only after explicit employee approval. Employees can review or revoke permissions at any time, providing transparency and control over their data.
Yes. OfficePortal's call tracking software includes a dedicated Dual SIM feature. Employees register their mobile number, select which SIM to use for business call tracking, and grant the required permissions once. After that, the call tracking software handles everything automatically in the background.
OfficePortal's call tracking software generates five structured reports: Call Distribution by Day, Call Distribution by Time, Unreturned Calls by Agent, Never Attended by Clients, and complete Call History. All five are available inside the call tracking software dashboard and can be exported as CSV or XLSX in one click for deeper analysis or compliance records.